Testimonials

Utopia Home Care receives hundreds of letters each year from client's or their families regarding our services. Below represent some of the kind words they've shared, letting us know how our services and staff have impacted their lives. (*Please note: Due to HIPAA and Patient Privacy Laws, actual initials or towns are not used.)


"We consider ourselves very lucky that Nati was assigned to the night shift on our dad's case."

 We would like to make Utopia aware of what an extraordinary caregiver Nati is. She is extremely diligent and hardworking and take her job very seriously. She is always caring, kind, and gentle. We are happy with the way she treats our father, like family, with respect and humor. We consider ourselves very lucky that Nati was assigned to the night shift on our dad's case. Our father can get confused during the night and it is very clear to us that he feels calm and safe with Nati. We are happy that Nati is part of Dad's care team.

Thank you,

Bev & Dot

B.D., Hempstead, NY


"I've had quite a few aides through my life and I consider myself thankful to have her here with me."

 To Robin,

My name is JM, I am a patient of your agency. I wanted you to know my aide, Tatiana, has been so terrific. It's hard for me to ask or accept help, and have someone I don't know in my home. From the beginning I've been so lucky to have gotten Tatiana as my aide. She is not only professional, but extremely caring and kind. She truly goes out of her way for me and is so helpful.

I've had quite a few aides through my life and I consider myself thankful to have her here with me. I feel safe when she's here and she always has a way of making me smile, even when I'm having a bad day.

Your company is so fortunate to have her working there, and that makes me very lucky. I'm more than grateful to have her here. I just wanted you to know how special she is, she's a hard worker and always smiling. Thank you for sending her to me and for your help whenever I have a question.

JM, Babylon, NY


"I write this letter of recommendation to Utopia Home Care as to the excellent and outstanding service I have received..."

 Dear Marilu,

It is with great pleasure that I write this letter of recommendation to Utopia Home Care as to the excellent and outstanding service I have received since I started with the agency in 2014. I have never dealt with such kind, caring and compassionate aides as the ones I have in place to date. My husband and I think the world of these three wonderful aides. Their names are as follows:

Sheika W.
Bernice D.
Junelle G.

Please extend to them our deepest appreciation for their outstanding services. Looking forward to a long relationship with Utopia.

Kind Regards,
I.G.

I.G. , Babylon, NY


"I certainly hope you realize how blessed you are to have the "cream of the crop" at your agency"

 Dear Ms. Folk,

I am writing you to thank your agency for assisting me with recuperation from double knee replacement surgery. I thank Deena for taking my calls and assigning Annette as my therapist. Deena is so professional and cordial, the perfect person to have representing you on the phone.

I want you to know how important your contractors are. They are professional, so knowledgable and personable. I can't say enough. First I had the pleasure of meeting Lynn, your nurse. She was so prompt coming to my home after my discharge from the hospital. I have thanked her by sending a card to your agency. Lynn was an angel; she explained everything and just relaxed my anxiety about being at home. Her professionalism was extraordinary, a perfect person to meet with. Her empathy at taking my staples out was so appreciated and her skill amazing.

Second. I thank Annett, your physical therapist. Annett is so dedicated and enthusiastic about her field, she is contagious. Her ability to gently push you to doing the exercises, even though it is painful is a gift. An amazing person with a definite purpose, thank God for her...her passion is an exceptional gift. Please relay my everlasting thanks and love, she will also receive a card.

I certainly hope you realize how blessed you are to have the "cream of the crop" at your agency. Thank you for sending angels to me to get me back on my feet. Utopia is a perfect name for your agency, thank you for being in business...."

, Sarasota, FL


"I know that I can rely on you in a pinch with discharges who need extra services or attention..."

 "I just wanted to send a HUGE thank you for coming through on our discharge today, as always. I want you to know that what you do does not go unnoticed. I know that I can rely on you in a pinch with discharges who need extra services or attention. You have certainly gone above and beyond for the referrals I have sent, and I really do appreciate knowing that our patients are in good hands once I pass them off.

I know it’s not often that families are seeking private services, but I want you to know that out of the few cases I have had, you have gotten most of them because you have been so easy to work with, and I can trust you. I know the patients appreciate that too, so thank you for being the BEST! Have a great rest of the week, and I will definitely keep you in mind for future referrals."

Sandpiper Rehab & Nursing, Charleston, SC


"The aides you send her are excellent and I never worry when there is a change..."

 "I just wanted to take the opportunity to thank you and all the girls for the care and help you have given my mother over the years. It is so comforting to me to know that you always have her best interests at heart.

The aides you send her are excellent and I never worry when there is "a change". Most recently Dion and her alternate Abigail. Dion has to be one of your most valuable aides and Abigail has also taken great care of my mother.

Again, let me thank you for all you have done and continue to do for my mother:"

, Riverhead, NY


"You are such a wonderful resource to the community and I appreciate you sharing your valuable information with everyone..."

 Dear Julia,

Thank you so much for being a panelist for my first Caregiver Luncheon on April 6th, 2016. You are such a wonderful resource to the community and I appreciate you sharing your valuable information to everyone. I look forward to working with you in the future.

Keri Brown
Town of Huntington Senior Center

Keri Brown, Huntington Senior Center, Huntington, New York


"I am beyond impressed and grateful for not only the technical help and support they've given my mother, but for the positive and emotional support..."

 Dear Director,

I would like to thank you for the excellent service that Jayell, Martha, and Matt just supplied my mother. I am beyond impressed and grateful for not only the technical help and support they've given my mother, but for the positive and emotional support.

If you can do anything special for such outstanding employees, please do. Once again, thank you Jayell and Martha. God's continued blessings on you all always.

, St. Petersburg, FL


"Our family would like to offer our sincere thanks for the care our mother was given in the last few weeks of her life..."

 Our family would like to offer our sincere thanks for the care our mother was given in the last few weeks of her life. She came home from the hospital and wanted nothing more than to be able to spend her last days with her family, in her own home. Your team made that possible.

Every person we worked with was caring and responsive. From my first call to Toni in the intake office, to Arlene and Donne in Riverhead. Most especially, we want to thanks and acknowledge the care provided by Eladia. Our mother needed extensive support, and Eladia was caring, competent, and sensitive. She is a special woman.

This was a difficult period for our mother, father, and whole family. Thank you for making it easier for us.

, Riverhead, NY


"Congratulations for providing us with an honest and knowledgeable expert for the uninformed, like my wife and I..."

 Dear Ms. Martinez,

I would like to congratulate Ms. Julia Jenne, Community Liaison, CSA, for the exceptional work she did in explaining the intricacies of placing my mother on New York State's Medicaid, for my wife and I.

Julia came recommended to us by Adam Demetri of the law firm The Demitri Law Firm, PLLC. His glowing words about Julia's previous work, (and done free of charge), was unexpected and reassuring. He described her as caring, devoted, really knowledgeable, and friendly. She explained the facts and pitfalls of the process, and, in all, made us feel she had become an instant friend.

Congratulations to you, Ms. Martinez, for providing us with an honest and knowledgeable expert for uninformed, like my wife and I. We would surely call Julia, if we get lost along the way, as she asked us too.

, Westbury, NY


"My Mother adores her and feels that she is quite helpful"

 Denise has been working as a companion for my mother since December of last year. In the past, we could not find a companion who could work with my mother and we went through a few agencies. Anyhow, we are very thankful to have come upon Utopia Home Care and Denise. My mother adores her and feels that she is quite helpful.

, Kings Park, NY


"I want to publicly thank Julia and Utopia Home Care for providing a companion for my mother-in-law..."

 "I want to publicly thank Julia and Utopia Home Care for providing a companion for my mother-in-law who is in an assisted living facility. We have gone through many agencies and could never find anyone. The companion from Utopia has be wonderful and has not only helped my mother-in-law, but brought down the stress level in my home as well..."

, Kings Park, NY


"Laura demonstrated a professional, compassionate, knowledgeable approach, while ensuring my road to recovery was expeditious and thorough..."

 I would like to thank Utopia Home Care, Inc. and especially Nurse Laura for a very well done job tending to me during my post-surgery recovery. Laura demonstrated a professional, compassionate, knowledgeable approach, while ensuring my road to recovery was expeditious and thorough. Her attention to details, responding to my concerns and her communication skills ensured that the entire medical team was aware of my conditions and progress, while she helped me to understand the action being taken and the effects on me.

Again, THANK YOU!

, East Haven, CT


"Each time Ruth left, my mother was sure she had been visited by an angel and I do agree..."

 Although this letter of communication has been delayed, I did not want to miss this opportunity to acknowledge the wonderful services of your nurse Ruth. She cared for my mother in mid-March of this year.

Every time Ruth arrived she brought with her not only medical expertise but her calming manner and her special ability to minister to even the quietest of patients. She knew how to listen carefully to better understand my 92 year old mother's condition, as well as her state of mind. Ruth was never in a rush and always stayed until mom's needs were met. She provided both my mother and me with the confidence we needed. The day was always bright when Ruth was scheduled to come. She never failed to call or follow-up with any concern.

Each time Ruth left, my mother was sure she had been visited by an angel and I do agree! Please know what a gem you have in Ruth. Our family is most grateful to have had Ruth care for our mother.

, St. Petersburg, FL


"I have been blessed having Stephanie as my Therapist..."

 To Linda and the staff at Utopia,

I am a Parkinson's patient who is getting excellent professional care from Stephanie, a Physical Therapist assigned to our account. She has laid out a exercise program for me, monitors my response to the program, and fine tunes the program when needed.

She is a professional without being stuffy, a person who recognizes her clients needs, and works to draw out the best they can be. I am constantly amazed how she talks my joints and brain into doing the exercises in the daily program.

While I am aware of the fact this disease is progressive, I am sure that it has been slowed dramatically and reduced my off days. Her hard work has given me a strong sense of well being.

Stephanie is always on time and is not afraid to go that extra mile and is always ready to pitch in when necessary. Like the time we were late returning from a Doctor's appointment - she was willing to wait for us so I could do the program for that day.

I know that this therapy will not continue forever but I sure wish it could. I have been blessed having Stephanie as my therapist, and you, I'm sure have too.

, Tampa, Florida


"Thank you so much for all the hard work and loving compassion you gave to our family at such a difficult time..."

 Dear Diana,

You rescued us when we were in our final days bringing Dad home on hospice and needed Utopia to provide 24/7 care right away. You worked so hard and put a staff together for us of the best caretakers we could ever hope for.

You listened to me cry on the phone not knowing what to do next. You calmed our fears and made everything fall into place. You are an amazing and wonderful person and we are so grateful Thank you so much for all the hard work and loving compassion you gave to our family at such a difficult time.

With sincere thanks and much love,

, Wyomissing, PA


"You and your company are a class act"

 Susan,

I just wanted to thank you again for all your help. You and your company are a class act. I would not hesitate to call on you again, though I hope I don't need to, and would recommend you without a doubt....Again, thank you for coming to our rescue, several times!"

Raleigh, NC

, Raleigh, NC


"How Physical Therapy changed her life..."

 "One of our clients called to compliment a Physical Therapist from the Sarasota office. She said he has been seeing her for several weeks, twice per week and she said "He is a people person, always smiling, he is just great and does a great job every time he's here".

This is not only a fantastic compliment for the PT, but we could never get her to accept physical therapy services prior to this (we actually had to discharge her previously for refusing services). She only wanted the former therapist from an outpatient rehab facility and just couldn't see how therapy services would benefit her. She acquiesced to the therapy and it's changed her life..."

Great job Junior!"

Sarasota, Florida

, Sarasota, Florida


"Jennifer is the best home health care nurse I've ever had..."

 I wanted to compliment Jennifer, my nurse, on many levels. I've had a long term infection in my leg that has required the insertion and removal of at least 14 PICC lines, allowing me a great deal of interaction with home health care nurses.

Jennifer is the best home care nurse I have ever had...she has a professional and clean appearance, along with a caring and considerate attitude. As a former paramedic, I'm aware of standard precautions and sterile technique. She practiced attention to detail when completing PICC dressing changes, being completely knowledgeable of modes of infection transmission.

Thank you to Utopia Home Care for employing such a wonderful nurse!

, Sarasota, Florida


"She exceeds in everything she does for your company..."

 Ms. Martinez,

I wanted to acknowledge one of your employees. Her name is Julia Jenne. Ms. Jenne deserves special commendation for being a valued employee of Utopia Home Care. She Exceeds in everything she does for your company.

Her attentiveness in helping her clients is exemplary. She has made herself available anytime my family had needed her. Her thoughtfulness and kindness is expressed continuously, and she never ceases to amaze my family with her knowledge of her job.

Julia's position is an asset to your company (as I am certain you know this already). Every fantastic employee needs to be acknowledged. To often, people do not take the time to do so.

, Massapequa, NY


"You have been exceptional in service and I thank you and the company..."

 Hello Ms. Carmen,

I wanted to send my thanks to you during this holiday for providing me with such good service. I have had excellent care under you, Ethel, as well as my Physical Therapist Ivor. You have been exceptional in service and I thank you and the company.

I hope you have a blessed holiday season and all the best to you and your family!

, Pasco County, FL


"Our Mom lives in Riverhead, Long Island and has dementia. Her one wish was to remain in her apartment. This could not be done without your services..."

 On behalf of my brother and myself, I wanted to express our gratitude for the help you have been providing for our Mother. Our Mom lives in Riverhead, Long Island and has dementia. Her one wish was to remain in her apartment. This could not be done without your services.

Utopia Home Care has provided her with a home aide, an "angel" really, by the name of Tiffany. Tiffany is compassionate, competent, caring and, as our Mom says, "could not do enough for her."

She also has another excellent helper Michele, but it is Tiffany who does the bulk of the caregiving and with whom our Mom has bonded.

We wanted to express our appreciation for the work Utopia Home Care does. Our staff contact person is Donna, who always has been very responsive to all our queries and concerns. She has been warm, reassuring and patient with us. My brother and I do not live near our mother. As you know long-distance caregiving is quite a challenge and without the help of Utopia Home Care, our Mom would not be in her home.

We can't thank you enough!

, Riverhead, NY


"Jessica Always Goes Above and Beyond"

 My Mom has had the pleasure of having Jessica as her Aide for quite some time now. We get her 2 hrs per day, 4 days a week. She has such a great rapport with Mom. It was rough for about 2-3 weeks when Mom was being mean due to her dementia/Alzheimer’s, but Jessica hung in there and was able to help me cope.

Jessica has always gone above and beyond; an example that I can give you is recently Mom got out and took a walk and I couldn't find her. Luckily the Sheriff’s Office has a Care Program which they provide a tracking bracelet so that when a loved one does wander they can track their location. They had found Mom and brought her back home but not her walker. After Jessica’s duties were done, she went to the area they found Mom, located the walker and returned it to us within 30 minutes of finishing with my Mom’s care. This is only one example, she has always been there to help mom and she helps me too.

We love her dearly. Please retain her as a valuable employee as she is!!!

, Wesley Chapel, FL


"Just wanted to take the time to thank you personally for the consistent and dedicated way in which you have embraced the Town of Huntington Senior Center."

 Dear Julia,

Just wanted to take the time to thank you personally for the consistent and dedicated way in which you have embraced the Town of Huntington Senior Center. As a member of the Senior Support Network, each time I request a donation for the center, you are always the first to step forward and offer to help us. Your incredible donations are equally matched by your fortitude and enthusiasm at all the events we host. This speaks not only to the caring, capable and generous individual that you are but also to the agency which you represent, Utopia.

We are incredibly grateful for your devotion to our community and on behalf of our seniors I thank you so very much!

From the Heart,
Holli

Holli Dunayer, MSW
Town of Huntington
Senior Citizen Center

Town of Huntington Senior Center, Huntington, NY


"I feel so blessed to have had Utopia involved in my husbands care..."

 A huge thank you to the staff of Utopia Home Care. Thank you Shea for sending me an angel to help care for my husband who was diagnosed with Alzheimer's. The aide provided by Utopia went above and beyond what I ever expected. Stina, I will never forget the kindness and compassion you showed to Jeff. I could tell by his smile that he felt safe and loved by the way you cared for him. I want you to know that I appreciated you so much and loved you like family!! Also thank you to Marianne for the home nursing visits. I appreciated the time you spent with Jeff and keeping me informed. I feel so blessed to have had Utopia involved in my husbands care. Thank you to the entire Utopia team!!

, Wyomissing, PA


"I had a wonderful experience utilizing Utopia’s Home Care Services"

 I had a wonderful experience utilizing Utopia’s Home Care Services. The Riverhead Office was very cooperative, understanding and passionate in handling the case for my mother. I would recommend this agency to anyone looking to set up home care for their loved ones.

, Riverhead, NY


"The agency truly invests a great deal of effort in attracting the best staff in the field..."

 My Mother has been a client of Utopia's for 6 months now, having no previous experience with 24/7 PCA services or the whole Medicaid support system. To say the least, researching and setting up the services my Mother needed was quite stressful for me but once I connected with Utopia a tremendous sense of support and confidence ensued for me and my Mom. All the various Utopia staff with whom I have had contact during this time (especially Julia Jenne, CSA and Kim, Care Coordinator), have been so wonderfully responsive, professional and helpful with every aspect of my mom's case, that one can only conclude the agency truly invests a great deal of effort in attracting the best staff in the field.

Above and beyond this thought, we have been truly blessed to have had Mechille, the PCA assigned as my mom's primary caregiver from the very beginning. Mechille demonstrates the excellent capacity to maintain a necessary level of professionalism while providing compassionate care for my Mom and efficient oversight of the management of the house. I live 350 miles away from my Mom and I am alone in supporting her during this time of her life; knowing Mechille is caring for her and that Utopia is there for us, has lifted much of the uncertainty and feelings of vulnerability that were so pervasive initially.

At this point, I cannot overly express my gratefulness for Utopia and your patient-centered focus. Thank you

, Long Island, NY


"She is caring and understanding of my family's needs..."

 I was given Julia's name from another home agency when I needed help finding care for my Dad who was until recently caring for my Mother . It turned out that Julia works for Utopia who I currently use for my Mom's aide. I was having some difficulty with the East End office and Julia truly helped me and my family in assisting us in making sure I had coverage for my Mom. Julia made extra phone calls even on a Saturday and went above and beyond.

She is caring and understanding of my family's needs. I am truly appreciative that I was given her name. She is a true asset to your corporation.

Thank you,

, Riverhead, NY


"I can't thank her enough for her help!"

 I wanted to drop a quick note to commend one of your Senior Advisors, Julia Jenne. Several weeks ago, my Mother fell ill and was rushed to the hospital. During her stay there, I was told that there was a likelihood that my Mother would require at home care on a regular basis. I was referred to Utopia and sent an email through your website for assistance.

On the SAME day, I received a phone call from Julia inquiring about my situation. I explained to her what was going on and within a few minutes, Julia provided an arsenal of information and guidance on next steps to take in the care of my Mother.

Julia was kind enough to meet with me so we could meet face to face to discuss matters. Over the next few days, any time I ran into a problem (whether it be with the hospital or social worker), I called Julia. She became my resource for EVERYTHING (questions to ask the hospital, outside social workers, hospice care, etc). In fact Julia was so kind.....she would call ME to check in to see how things were going with my mother. Given my situation, it made me feel wonderful to know that a person whom I never knew before really CARED.

Utopia should be proud to have advisors such as Julia. I can't thank her enough for her help!!

K.A.
Long Island, NY

, Long Island, NY


Your Staff

 Attention Robin, Carol and Co-workers,

Just dropping a line to let you know I really appreciate you sending over Olivia, Ena, and Anna. Their job performance is excellent, Mom and I are very happy with these girls. They are compassionate and go that extra mile.

Thank you so much for your help,

G.W.

, Kings Park, NY


Compassionate & Patient

 I was extremely satisfied with the home care services provided by Samuel...he was compassionate and patient with my father, who was difficult at times. He treated my father as he would his own and was interested in his well-being. He even came after Hurricane Sandy when we were in the dark, despite his own flood problems at home. I would recommend him to other families.

, Farmingville, NY


Trustworthy

 I am writing this letter to let you know how pleased I am with the services and care given to my father by Vicky. Because my father is legally blind, he needs someone whom he can trust. She is that person. Vicky is friendly to all members of our family, and goes out of her way to keep us informed concerning my father’s needs and condition.

, Milford, CT


A Friend

 I felt that in these tough times you should get a pleasant letter. Recently, my home health aide went on vacation. Your office sent a replacement aide named Rachel...what a fine girl. She adapted very quickly to my needs and also as quickly became a friend. This hard-working aide should get at least a pat on the back and a real "Thank You" from Utopia management. A thank you goes a long way; I would take her care in a minute again!

, Kings Park, NY


Kind, Understanding, & Loving

 I am writing you this letter in reference to your aide, Margret. She came to care for my mother, F.T., in the beginning of August 2011. Margret provided my mother with care that met all her needs and more. She is a highly skilled aide with the utmost compassion. She is kind, understanding and loving.

My mother is currently in the hospice facility in Port Jefferson so we no longer have the daily visits by Margret. She is greatly missed in our home and we wish her the very best. It is our hope that Margret continues to be recognized and rewarded for her abilities as a skilled aide.

, Babylon, NY


A True Friend

 Thank you from all of us for all you did for Dad. Not only did you take care of him, you became a true friend.

, Charleston, SC


Wonderful

 The two girls that come to help me are excellent, I love them, they help to keep my home very clean and that’s the way I like it to be…They are wonderful cooks and they even shop for me. The nurse who also comes to visit me is wonderful too…I love all of these beautiful people that are helping me in my old age…God bless these girls and all of Utopia with good health…

, Riverhead, NY


Years of Faithful Attention

 Our family wishes to thank Utopia for years of faithful attention to my mother's care. Your aide's duties were performed with great kindness.

, Hempstead, NY


Wholeheartedly Recommended

 From the day Mercy began caring for my parents she demonstrated her competence. My husband and I were able to go to work with clear heads, knowing that mom and dad were in the best of care. What she has done for my parents deserves both thanks and recognition. I recommend her wholeheartedly.

, Brooklyn, NY


Character, Integrity, & Professionalism

 I would like to take this opportunity to introduce myself. I am K.P.B, a registered nurse by profession and daughter of one of your ALSA (Assisted Living) clients at Welles Country Village in Vernon, CT. With that said, I’m writing you not to talk about myself, but to let you know how fortunate you are to have an aide like Karen on staff...As a staff development nurse who has taught CNAs and nurses, I recognize that there are employees who stand out above the rest. Karen is just one of those individuals...A person of such character, integrity, and professionalism is truly a gift in these challenging times.

Welles Country Village, Vernon, CT


Always Goes the Extra Yard

 I just had to take the time to tell you how much I think of Edee, my mom’s aide. She is so special to my mom and family, always goes the extra yard to please you and does her job so well. I can’t say enough (and you cannot have her back!). Seriously though, I love her to pieces.

, Rockville Centre, NY


Highly Professional

 I would like to comment on the extraordinary capabilities and the wonderful attitude of your aide, Mercedes. She is dedicated, hardworking and conscientious. We have found your agency to be highly professional in every aspect.

, Kings Park, NY


Hard Work and Dedication

 I wish to express my heartfelt appreciation for my Home Health Aide Cherrell, the nurses who visit and and your other outstanding employees here in Norwalk.They are very professional, polite, courteous and compassionate. They are timely and pay attention to detail. What I really appreciate is that while they all have different jobs and responsibilities, they each represent Utopia very well.

, Norwalk, CT


Helping Hand

 Utopia's Meriden office has helped our entire family in transitioning my wife home after being at Yale New Haven Hospital. Your nurse, Nicole, eased our concerns about the transition and was so encouraging about the care plan.

, Wallingford, CT


Above and Beyond

 We want to express how grateful we are to have Ena as our Nurse's Aide. Not only does she do a great job caring for our Mom, but she goes above and beyond what is expected of her! It gives our family comfort knowing Ena is with our Mom taking such good care of her each and every day.

, Kings Park, NY


Caregiver praise from client

 "I absolutely love Carol, she is the aide I would want to come to my house full time. She is absolutely wonderful, we can't wait to have her back next week."

Alzheimer's Association Rochester & Finger Lakes Region, Victor, NY